Kreative Dental Care adds Live Chat, achieves 1,400% ROI.
The ChallengeKreative Dental Care is located in Polk City, Florida, a rural area between Tampa and Orlando. The practice has two dentists, two hygienists, and four front desk team members. It offers family dentistry, cosmetic dentistry, mini dental implants, dentures, root canals, and other services.
Owner Yalice Cardona, DMD, and her husband, Jaime Andino, do a lot of Facebook marketing to attract new patients.
“I was doing everything myself, responding to Facebook messages and comments,” said Jaime. “People would send messages even at night and I wanted to respond quickly. It was overwhelming.”
Kreative Dental Care added Simplifeye’s 24/7 live chat service to its website in December 2020. It immediately updated its Facebook ads, automated replies, and office voicemail message to direct potential patients to that resource.
“We started getting patients the very first day,” said Jaime Andino. “Many people only have time to look for a dentist after work, when we’re not open. This gives them an easy solution.”
Simplifeye’s team responds within seven seconds, answering questions and gathering the contact information, insurance details, and reason for the visit. While Simplifeye does offer direct scheduling, Kreative Dental Care prefers to finalize the appointment times itself.
“It was very easy, very user-friendly. Just took about 15 minutes for the team to learn how to follow up,” Jaime said. Best of all, Jaime now has more time to devote to growing the practice.
“We’re all very happy with it.”
| “I was losing a lot of potential patients because people don’t want to pick up the phone. Now I can capture those patients through chat.”
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Discover how a dentist generates 10-12 new dental patients per month by adding live chat to his website without increasing his marketing spend.
Patients can be challenging. They know they need your services, but when it comes time to accept treatment, they may hesitate.
In this digital age, live chat has become a vital part of customer service. It provides a viable platform to communicate with current and potential...